TERMS & CONDITIONS

DEFINITIONS

The Client: The recipient of the service

The Company: Kristina Gasperas Makeup Artist Ltd

The Agreement: The agreement between the Client and the Company, confirmed by e-mail, for provision of the service

The Fee: The amount payable by the Client to the Company for the service in the Agreement

The Event: The occasion for which the service has been agreed

The Party: Persons in addition to the Client requiring services at the Event

The Studio: Kristina Gasperas Makeup and Hair Studio, 5A-7A Golden Court, Richmond, Surrey TW9 1EU

The Team: Members of Kristina Gasperas’ K-Team as listed on the K-Team web-page

BOOKING – WEDDING DAY MAKEUP/HAIR

Event bookings are secured upon receipt of an £80 deposit for bookings within the UK with Kristina or £50 for bookings within the UK with other Team members. For bookings outside of the UK a quote will be provided for Kristina’s services which will include details of the deposit payment, for other Team members a £150 deposit is required for bookings outside of the UK. The deposit payment can be made before or after a trial session, if required. Receipt of a deposit payment confirms the Agreement and secures the Company’s availability for the Event on the agreed date and time for the agreed Fee.

The deposit is deducted from the final Fee due. Enquiries for which a deposit has not been paid are not confirmed and therefore availability cannot be guaranteed and an Agreement is not formally in place.

Deposits are non-refundable if a cancellation is received less than 12 weeks before the Event.

If the Client does not wish to book the service for the Event after a trial session the deposit is refunded in full within 7 days unless the Event is less than 12 weeks away in which case it is non-refundable.

Cancellations are only deemed valid if received via e-mail.

The Fee is always agreed via e-mail, verbal agreements are not offered as they are not deemed valid by the Company.

The Company reserves the right to cancel special offers and rates at any time, with the exception of where an e-mailed Agreement is already in place with the Client.

BOOKING – OTHER MAKEUP/HAIR/LESSONS

Event bookings are secured upon e-mail confirmation from The Company. This confirms the Agreement and secures the Company’s availability for the Event on the agreed date and time for the agreed Fee.

The full cost of a booking is incurred if a cancellation is received less than 24 hours before the Event.

Cancellations are only deemed valid if received via e-mail.

The Fee is always agreed via e-mail, verbal agreements are not offered as they are not deemed valid by the Company.

The Company reserves the right to cancel special offers and rates at any time, with the exception of where an e-mailed Agreement is already in place with the Client.

BOOKING – PHOTOGRAPHY

Event bookings are secured upon receipt of a £250 deposit, this confirms the Agreement and secures the Company’s availability for the Event on the agreed date and time for the agreed Fee. A contract will then be sent to the Client which will need to be signed and returned.

The balance is due 4 weeks before the date of the Event.

Enquiries for which a deposit has not been paid are not confirmed and therefore availability cannot be guaranteed and an Agreement is not formally in place.

Deposits are non-refundable if a cancellation is received less than 12 weeks before the Event if more than 12 weeks then the deposit is refunded in full within 7 days.

Cancellations are only deemed valid if received via e-mail.

The Company’s availability for the Event cannot be guaranteed for bookings where the deposit has been paid but the final balance has not been received less than 4 weeks before the Event.

The Fee is always agreed via e-mail, verbal agreements are not offered as they are not deemed valid by the Company.

The Company reserves the right to cancel special offers and rates at any time, with the exception of where an e-mailed Agreement is already in place with the Client.

TRAVEL EXPENSES FOR BOOKINGS WITHIN THE MAINLAND UK

Travel expenses are incurred for bookings within the mainland UK for every mile outside a 20-mile road distance from the Studio to the venue where the service is to take place at a rate of 50p for every mile, this is based on the return journey.

Distances are calculated using an on-line journey planner and travel expenses will be agreed between the Company and Client as part of the Agreement.

If required, alternative methods of transport other than motor vehicles, such as rail or flight will be discussed and agreed with the Client during the booking process.

TRAVEL EXPENSES FOR BOOKINGS OUTSIDE OF THE MAINLAND UK

For bookings outside of the mainland UK the following travel expenses are incurred:

  • Travel expenses to and/or parking at the airport where the Team member(s) will be travelling from. If travel to the airport is by car 50p for every mile outside of a 20-mile road distance from the Studio is charged and is based on the return journey;
  • Return flights for all Team members booked from/to convenient airports. The Company will always endeavour to find the most cost-effective option; and
  • Return travel between the airport and accommodation at the destination as well as any additional travel required at the destination related to the Event.

Road distances are calculated using an on-line journey planner and travel expenses will be agreed between the Company and Client as part of the Agreement.

ACCOMMODATION EXPENSES FOR BOOKINGS WITHIN THE MAINLAND UK

For a service that is booked to start prior to 8am and is over 50 miles from the Studio accommodation expenses will be incurred, this will be discussed and agreed with the Client during the booking process.

The Company will always endeavour to find the most cost-effective option.

ACCOMMODATION EXPENSES FOR BOOKINGS OUTSIDE OF THE MAINLAND UK

Airport accommodation expenses will be charged for UK flights leaving prior to 8am from an airport over 50 miles from the Kristina Gasperas Makeup and Hair Studio; and for flights back to the UK leaving prior to 8am from an airport over 50 miles from the accommodation used at the destination.

Accommodation expenses at the destination of the Event will also be incurred however all accommodation expenses will be discussed and agreed with the Client during the booking process.

The Company will always endeavour to find the most cost-effective option.

PAYMENT – HAIR/MAKEUP

An invoice for the balance of the Fee will be sent from the Company to the Client 2 weeks before the date of the Event, unless the Event is in less than 2 weeks’ time in which case it will be sent immediately after the booking has been secured.

Full payment of the balance of the Fee is required 3 weeks before the Event if the Event is less than 3 weeks away full payment is required to secure the booking. The only exception to this is where the Client has agreed with the Company to pay the Fee in cash on the day.

Payment can be accepted by cash, debit/credit card (except for American Express), bank transfer, cheque (made payable to Kristina Gasperas Makeup Artist Ltd) or via a secure on-line link that is e-mailed to the Client by the Company. Only cash is accepted for payments on the day of the Event.

For deposit payments by cheque and bank transfer, the booking is only confirmed once the cheque or bank transfer has cleared in the Company’s bank account. Cheques can only be accepted for final balance Fee payments if received at least 4 weeks before the Event.

PAYMENT – PHOTOGRAPHY

An invoice for the balance of the Fee will be sent from the Company to the Client in advance of the 4-week balance payment deadline before the date of the Event.

Full payment of the balance of the Fee is required 4 weeks before the Event if the Event is less than 4 weeks away full payment is required to secure the booking.

Payment can be accepted by cash, debit/credit card (except for American Express), bank transfer, cheque (made payable to Kristina Gasperas Makeup Artist Ltd) or via a secure on-line link that is e-mailed to the Client by the Company.

For deposit payments by cheque and bank transfer, the booking is only confirmed once the cheque or bank transfer has cleared in the Company’s bank account. Cheques can only be accepted for final balance Fee payments if received at least 6 weeks before the Event.

CLIENT RESPONSIBILITY

It is the Client’s responsibility to inform the Company or Team member who is engaged to provide the service of any potential issues such as but not limited to medical conditions, allergies, and/or sensitivities. Neither the Company nor Team member can be held liable for any condition that arises or loss incurred by the Client if the Client has not informed the Company and/or Team member of any known conditions as stated above, or of any conditions unknown to the Client at the time of the service.

The Company and/or Team member reserve the right to cancel the Agreement if the behavior of the Client is deemed inappropriate and/or if the Client reports a condition that the Company and/or Team member deem as a risk to the Client’s health and wellbeing. In these cases any payments that have already been made by the Client for the service are non-refundable.

COMPANY RESPONSIBILITY

The Company will always endeavor to honour the Agreement to the best of its ability.

There may be circumstances beyond the control of the Company where a Team member is unwell, delayed or otherwise unavailable, sometimes at short notice. In such a case the Company will inform the Client at its earliest convenience and endeavor to make favourable alternative arrangements if possible.

The Company reserves the right to offer the Client compensation in the event that it is not able to honour the Agreement. This is entirely dependent on the circumstances and will be discussed openly and honestly with the Client.

CANCELLATIONS

Payments that have already been made to the Company for a wedding Event that is subsequently canceled less than 12 weeks before the Event will be retained.

Cancellations received less than 24 hours before a non-wedding Event will incur the full Fee for the service.

Cancellations for services booked where travel and/or accommodation expenses have been paid for by the Company and are non-refundable by the provider will incur the full reimbursement from the Client to the Company for the travel and/or accommodation costs paid.

Cancellations are only valid via e-mail, verbal cancellations are not accepted as they are not deemed valid by the Company.

PHOTOGRAPHY & USE OF IMAGES

Photographic/video images of the Client, Party and/or Event will not be used by the Company in promotional material unless the Client’s express permission has been granted.

ADDITIONAL IMPORTANT DETAILS

Repeat trials: If a second makeup and/or hair trial are requested the same fee applies as for the first trial

Additional members of the Team at Kristina’s bookings: Team members will only be present at Kristina’s bookings at her invitation if there is a time constraint and it is not possible for her to provide the makeup for the Party.
Team members’ prices for the Party are only applicable when the same Team member is also booked to provide the bridal makeup.

Later start times for bridal bookings: If the bridal Client decides to change the start time of the wedding day booking to one later than in the Agreement (however the finish time is to remain the same) an assistant to the makeup artist/hairstylist can be booked for an additional £90 each.

Individual lashes: Individual lash application is included in the price for the makeup service, there is no reduction in price for any makeup service if they are declined.

Makeup/hairstyling services for younger members of the Party: Makeup services for members of the Party who are up to 12 years old are complimentary. This will only include lip gloss, blusher, and shimmery eyeshadow application.
If a more complete makeup service is required the full bridesmaid’s price will apply – this is detailed in the Prices sections of the website.
Hairstyling services for members of the Party who are up to 10 years old are complimentary. This will only include plaits or loose waves with a plait – up to 15 minutes of hairstyling per Party member.

Hair extensions: If hair extensions are required for the chosen hairstyle they are charged at £70 to hire or £120 to purchase. To hire extensions a £50 deposit must be paid in advance as well as the £70 charge, the deposit is refunded upon their return to the Studio if received in the same condition within 2 weeks of the Event. The Company reserves the right to withhold or amend the refunded amount based on our assessment of the condition of the returned extensions and the time taken for them to be returned.

Additional attendees to bookings at the Studio: If more than 1 additional person will be attending a booking at the Studio along with the Client the Company are to be informed at the booking stage to ensure everyone can be comfortably accommodated.

PLEASE NOTE THAT BY SECURING A BOOKING OR CONFIRMING A TRIAL THE CLIENT ACCEPTS THESE TERMS AND CONDITIONS

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