FREQUENTLY ASKED QUESTIONS
HOW IS IT BEST TO GET IN TOUCH?
Our super-efficient Bookings Manager Juratė (pronounced: you-rah-teh) is always quick to respond to enquiries and questions. She will always ask for all of the important information we need.
You are in exceptionally good hands from the moment you get in touch and we are never short of compliments for Juratė’s efficient and friendly communications.
WHAT INFORMATION DO YOU NEED FROM CLIENTS?
By including all of the info below we can deal with enquiries more efficiently:
- Your name (or the name of the client if you are booking for someone else);
- Date that the services are required for;
- The time that you or the client need to be ready for;
- Name and address of the venue where our services are required;
- The actual services required (e.g. hairstyling, makeup or both) and for how many people; and
- Any important information we should be made aware of, such as a particular makeup and/or hairstyle that is required, if there are any specifics about your/the client’s skin that are important, if there are any sensitivities to particular products, etc.
DO YOU CHARGE TRAVEL/ACCOMMODATION/SUBSISTENCE COSTS?
We can do, it depends on the booking, please see the relevant sections in out Terms & Conditions.
CAN I BOOK KRISTINA FOR MY BRIDAL MAKEUP & ANOTHER K-TEAM MEMBER FOR THE BRIDAL PARTY?
K-Team members can only be added to Kristina’s bookings upon agreement with us during the booking process. This is usually done if hairstyling is also required or if there is a time constraint and it is not possible for her to provide the makeup for everyone who requires it.
K-Team members’ prices for other bridal party members quoted on their webpages on this website are only applicable when the same K-Team member is also booked to provide the bridal makeup. You will be informed of their prices during the booking process if they are to be added to Kristina’s bookings.
DO YOU HAVE ANY SPECIAL RATES FOR MID-WEEK OR LOW-SEASON WEDDINGS?
Yes, off-peak rates are available for bridal bookings only for January, February, March and November, as well as Mondays to Thursdays all year round (except UK public holidays).
For the K-Team please see their individual webpages on this website for their price lists.
HOW DO I SECURE MY BOOKING?
To make a booking please send an email to email@example.com and our Bookings Manager will send you an invoice for a retainer or full payment, depending on when your booking is for. Only when this has been paid is your booking confirmed.
This secures our availability on the agreed date and time. Retainer payments are non-refundable and deducted from the final amount due. Enquiries for which payment has not been received are not confirmed and therefore our availability cannot be guaranteed.
WHAT ARE THE PAYMENT METHODS?
For retainers: payments can be made by debit or credit card, or by bank transfer. Bookings/Services are only secured once payments have cleared.
For the wedding day bill in full: our Bookings Manager will email an invoice 2 weeks before the wedding date and the payment in full must be made at least a week before the big day by either by debit or credit card, or bank transfer.
For other non-wedding services: payments must be made in advance by debit or credit card, or bank transfer.
We accept all major debit and credit cards.
WHAT IS THE CANCELLATION & REFUNDS POLICY?
DO YOU SELL GIFT VOUCHERS?
Yes! Gift vouchers are available for all of our services as a lovely treat or present for family or friends. Check them out in our Shop.
WHEN/WHY SHOULD I BOOK A TRIAL?
Trials can be booked as far in advance as required. Most brides have them around 3 to 6 months before the wedding day. All looks are photographed and documented and products used are noted to ensure the chosen look is replicated perfectly on the big day.
Makeup and hair trials are not just for the purpose of working out the perfect look but also to ensure there are no skin reactions or sensitivities to the products used. It is, however, the client’s responsibility to inform us should any reaction occur after the trial so that we avoid the use of the product(s) that caused it.
Makeup trials usually take up to 2 hours and hair trials can take between 2 and 3 hours. We will always endeavour to stay with you until you are satisfied with your look however we do have a maximum 2.5-hour limit for makeup or hair trials, and 4.5-hour limit for makeup and hair trials so that the K-Team can have a creative recharge!
If you’re not yet fully satisfied with your look after this time you’ll have to book a repeat trial which is at the same cost as the initial trial. Please note that fees paid for trial sessions are non-refundable.
Weekend availability for trial sessions during peak season (so April to October as well as December) and UK public holidays is very limited and therefore cannot be guaranteed.
HOW LONG DOES THE BRIDAL MAKEUP & HAIR TAKE?
Bridal makeup takes approximately 1 hour and bridal hair approximately 1.5 hours.
Other wedding party guests’ (e.g. bridesmaids, mother-of-the-bride) makeup and hair take approximately 40 to 45 minutes each. Hair is usually first before the makeup and brides tend to want to be ready with hair and makeup about an hour before leaving for the ceremony in order to leave enough time to get dressed, have a glass of champagne and perhaps some portraits or any other last minute things.
Time disappears quickly on the morning of the wedding, therefore we highly recommend scheduling plenty of time for the makeup and hair before having to leave for the ceremony.
WHEN WOULD AN ASSISTANT BE REQUIRED FOR A BOOKING?
For bookings larger than the bride and 2 guests and/or bookings with limited preparation time it may be necessary for more than one team member to attend, if this is the case an additional fee is applicable. You’ll be informed of this during the booking process.
ARE INDIVIDUAL LASHES INCLUDED IN THE PRICE OF A MAKEUP BOOKING?
We are huge fans of individual lashes and how much of a wonderful effect perfect eyelash application adds to the overall look.
Individual lash application is included in the price for our makeup services, however there is no reduction in price for any makeup service if they are declined.
WHAT IS YOUR POLICY REGARDING MAKEUP OR HAIR FOR YOUNG MEMBERS OF THE WEDDING PARTY?
We are happy to provide a complimentary makeup service for young members of the wedding party (e.g. bridesmaids, flower girls) up to 12 years old so that they feel fully part of the action. This will only include lip gloss, blusher, and shimmery eyeshadow application.
If a complete makeup service is required for younger members then the full bridesmaid’s price will apply – this will be included in the quote for Kristina’s services, or for the K-Team it is detailed in the price lists on their individual pages.
We are also happy to provide complimentary hairstyling for younger wedding party members up to 10 years old. This will only include plaits or loose waves with a plait – up to 15 minutes of hairstyling per youngster.
WHAT IS YOUR POLICY REGARDING HAIR EXTENSIONS?
You’ll be advised if hair extensions are necessary to create the hairstyle you’d like. This can only be advised by one of our hairstylists after assessing your hair type in person. If hair extensions are advised but declined, it may not be possible for our hairstylist to create the hairstyle requested, this is at their discretion.
Hair extensions can be purchased at the time of your booking from all of our hairstylists at the following prices, excluding Agata:
- £120 for 16-inch extensions.
- £140 for 18- to 20-inch extensions
- £150 for those longer than 20 inches.
The purchase prices for hair extensions from Agata are:
- €120 to for 16-inch extensions.
- €140 for 18- to 20-inch extensions.
- €150 for extensions longer than 20 inches.
WHAT IS YOUR POLICY ON DISCOUNTS/SPECIAL RATES?
If a discount or special rate is offered it is only valid if confirmed by us in an email, we don’t offer verbal agreements regarding discounts/special rates.
CAN I BRING SOMEONE WITH ME TO MY APPOINTMENT?
You are of course welcome to bring other people with you to your appointment with us but please be aware that space in our studio is limited, therefore if you are planning on bringing more than one person we would need to be informed in advance of the numbers. This is to ensure that we book you an appropriate time slot so that everyone can be comfortably accommodated.
ARE YOU INSURED?
Yes, personal liability insurance is assured.
ARE YOU VAT REGISTERED?
We are VAT registered in the UK, our VAT registration number is GB441351623
VAT at 20% is included in all of our quoted prices. For VAT exempt transactions a VAT-free invoice can be provided however prices for services do not get altered to reflect this. This is due to the fact that prices for our services were not increased to account for VAT, we absorb this cost.