FREQUENTLY ASKED QUESTIONS
HOW IS IT BEST TO GET IN TOUCH?
Our super-efficient PA Jurate (pronounced: you-rah-teh) is always quick to respond to enquiries and questions. She will always ask for all of the important information we need.
You are in exceptionally good hands from the moment you get in touch and we are never short of compliments for Jurate’s efficient and friendly communications.
WHAT INFORMATION DO YOU NEED FROM CLIENTS?
By including all of the info below we can deal with enquiries more efficiently:
- Your name (or the name of the client if you are booking for someone else);
- Date that the services are required for;
- The time that you or the client need to be ready for;
- Name and address of the venue where our services are required;
- The actual services required (e.g. hairstyling, makeup or both) and for how many people; and
- Any important information we should be made aware of, such as a particular makeup and/or hairstyle that is required, if there are any specifics about your/the client’s skin that are important, if there are any sensitivities to particular products, etc.
DO YOU CHARGE TRAVEL/ACCOMMODATION/SUBSISTENCE COSTS?
We can do, it depends on the booking, please see the relevant sections in out Terms & Conditions.
CAN I BOOK KRISTINA FOR MY BRIDAL MAKEUP AND ANOTHER K-TEAM MEMBER FOR THE BRIDAL PARTY?
K-Team members can only be added to Kristina’s bookings upon agreement with us during the booking process. This is usually done if hairstyling is also required or if there is a time constraint and it is not possible for her to provide the makeup for everyone who requires it.
K-Team members’ prices for other bridal party members quoted on their webpages on this website are only applicable when the same K-Team member is also booked to provide the bridal makeup. You will be informed of their prices during the booking process if they are to be added to Kristina’s bookings.
DO YOU HAVE ANY SPECIAL RATES FOR MID-WEEK OR LOW-SEASON WEDDINGS?
HOW DO I SECURE MY BOOKING?
To make a booking please send an email to email@example.com and our PA will send you an invoice for a deposit or full payment, depending on when your booking is for. Only when this has been paid is your booking confirmed.
This secures our availability on the agreed date and time. Deposit payments are deducted from the final amount due. Enquiries for which payment has not been received are not confirmed and therefore our availability cannot be guaranteed.
WHAT ARE THE PAYMENT METHODS?
For deposits: payments can be made by debit/credit card, bank transfer, PayPal or via a secure payments link which our PA will provide. Bookings/Services are only secured once payments have cleared.
For the wedding day bill in full: our PA will email an invoice 2 weeks before the wedding date and the payment in full should be made at least a week before the big day by either by debit/credit card, bank transfer, PayPal or via a secure payments link that can be provided.
Alternatively, cash can be paid on the day. Just let us know that this is preferred.
For other non-wedding services: payments can be made in advance by debit/credit card, bank transfer, PayPal or via a secure payments link which our PA will provide. On-the-day payments can be made in cash or by debit/credit card.
We accept all major debit/credit cards.
WHAT IS THE CANCELLATION & REFUNDS POLICY?
Unless specified differently on the webpage for the service:
- if we cancel a service that you’ve paid for we’ll refund you in full within 7 days of the cancellation;
- if you cancel a wedding service that you’ve paid for, via email to firstname.lastname@example.org, less than 12 weeks before the start of the service it’s non-refundable. Cancellations received via email before this time will be refunded in full within 7 days of the cancellation; or
- if you cancel a non-wedding service that you’ve paid for, via email to email@example.com, less than 12 weeks before the start of the service it’s non-refundable. Cancellations received via email before this time will be refunded in full within 7 days of the cancellation.
Gift vouchers are only refundable if cancelled via email sent to firstname.lastname@example.org within 14 days of purchase. Refunds will be issued within 7 days of receipt of cancellation. Once a date has been reserved for a gift voucher service it can only be amended once and the amendment must be received via email to email@example.com at least 2 weeks before the start of the service, otherwise the gift voucher is deemed null and void.
Cancellations for services booked where travel and/or accommodation expenses have been paid for by us and are non-refundable by the travel/accommodation provider(s) will incur full reimbursement from yourself.
Cancellations are only ever valid if received via email to firstname.lastname@example.org
DO YOU SELL GIFT VOUCHERS?
Yes! Gift vouchers are available for all of our services as a lovely treat or present for family or friends. Check them out in our Shop.
WHEN/WHY SHOULD I BOOK A TRIAL?
Trials can be booked as far in advance as required. Most brides have them around 3 to 6 months before the wedding day. All looks are photographed and documented and products used are noted to ensure the chosen look is replicated perfectly on the big day.
Makeup and hair trials are not just for the purpose of working out the perfect look but also to ensure there are no skin reactions or sensitivities to the products used. It is, however, the client’s responsibility to inform us should any reaction occur after the trial so that we avoid the use of the product(s) that caused it.
Makeup trials usually take up to 2 hours and hair trials can take between 2 and 3 hours. We will always endeavour to stay with you until you are satisfied with your look however we do have a maximum 2.5-hour limit for makeup or hair trials, and 4.5-hour limit for makeup and hair trials so that the K-Team can have a creative recharge!
If you’re not yet fully satisfied with your look after this time you’ll have to book a repeat trial which is at the same cost as the initial trial.
Weekend availability for trial sessions during peak season (so April to October as well as December) is very limited and therefore cannot be guaranteed.
HOW LONG DOES THE BRIDAL MAKE UP AND HAIR TAKE?
Bridal makeup takes approximately 1 hour and bridal hair approximately 1.5 hours.
Other wedding party guests’ (e.g. bridesmaids, mother-of-the-bride) makeup and hair take approximately 40 to 45 minutes each. Hair is usually first before the makeup and brides tend to want to be ready with hair and makeup about an hour before leaving for the ceremony in order to leave enough time to get dressed, have a glass of champagne and perhaps some portraits or any other last minute things.
Time disappears quickly on the morning of the wedding, therefore we highly recommend scheduling plenty of time for the makeup and hair before having to leave for the ceremony.
WHEN WOULD AN ASSISTANT BE REQUIRED FOR A BOOKING?
An assistant to the main makeup artist/hairstylist may be required if:
- the start time for a booking is amended to be later but the finish time is to remain the same; or
- if we think that the booking is not possible for one person due to time constraints.
The cost of an assistant is a flat fee of £90 per booking. You’ll be informed during the booking process if we believe that an assistant will be required.
ARE INDIVIDUAL LASHES INCLUDED IN THE PRICE OF A MAKEUP BOOKING?
We are huge fans of individual lashes and how much of a wonderful effect perfect eyelash application adds to the overall look.
Individual lash application is included in the price for our makeup services, however there is no reduction in price for any makeup service if they are declined.
WHAT IS YOUR POLICY REGARDING MAKEUP AND/OR HAIR FOR YOUNG MEMBERS OF THE WEDDING PARTY?
We are happy to provide a complimentary makeup service for young members of the wedding party (e.g. bridesmaids, flower girls) up to 12 years old so that they feel fully part of the action. This will only include lip gloss, blusher, and shimmery eyeshadow application.
If a complete makeup service is required for younger members then the full bridesmaid’s price will apply – this will be included in the quote for Kristina’s services, or for the K-Team it is detailed in the price lists on their individual pages.
We are also happy to provide complimentary hairstyling for younger wedding party members up to 10 years old. This will only include plaits or loose waves with a plait – up to 15 minutes of hairstyling per youngster.
WHAT IS YOUR POLICY REGARDING HAIR EXTENSIONS?
If hair extensions are required for the chosen hairstyle they are charged at £70 to hire or £120 to purchase for 16″ extensions, £140 for 18″ to 20″ and £150 for longer than 20″.
To hire extensions a £50 deposit must be paid in advance as well as the £70 charge, the deposit is refunded upon their return to the Kristina Gasperas Makeup & Hair Studio, 5A-7A Golden Court, Richmond, Surrey TW9 1EU if received in the same condition within 6 weeks of the booking. When returning extensions by post the name of the hiree should be included to make it easy to establish who they are from.
We reserve the right to withhold or amend the refunded amount based on our assessment of the condition of the returned extensions and the time taken for them to be returned.
WHAT IS YOUR POLICY ON DISCOUNTS/SPECIAL RATES?
If a discount or special rate is offered it is only valid if confirmed by us in an email, we don’t offer verbal agreements regarding discounts/special rates.
CAN I BRING SOMEONE WITH ME TO MY APPOINTMENT?
You are of course welcome to bring other people with you to your appointment with us but please be aware that space in our studio is limited, therefore if you are planning on bringing more than one person we would need to be informed in advance of the numbers. This is to ensure that we book you an appropriate time slot so that everyone can be comfortably accommodated.