FREQUENTLY ASKED QUESTIONS
HOW IS IT BEST TO GET IN TOUCH?
Our super-efficient PA Jurate (pronounced: you-rah-teh) is always quick to respond to enquiries and questions. She will always ask for all of the important information we need.
Clients are in exceptionally good hands from the moment they get in touch and are never short of compliments for Jurate’s efficient and friendly communications.
WHAT INFORMATION DO YOU NEED FROM CLIENTS?
By including all of the info below we can deal with enquiries more efficiently:
- Name of the client;
- Date that the services are required for;
- The time that the client needs to be ready for;
- Name and address of the venue where our services are required;
- The actual services required (i.e. hairstyling, makeup or both) and for how many people; and
- Any important information we should be made aware of, such as: a particular makeup and/or hair style that is required, if there any specifics about the client’s skin that are important, if there are any sensitivities to particular products, etc.
DO YOU CHARGE TRAVEL COSTS?
For mainland UK bookings with Kristina or other members of the K-Team except for Aušra and Gintare: we don’t charge for travel for the first 20 miles from the Kristina Gasperas Makeup and Hair Studio in central Richmond, Surrey (post code: TW9 1EU), thereafter travel charges are 50p per mile (based on the return journey).
For mainland UK bookings with Aušra: we don’t charge for travel for the first 20 miles from Woking (GU22), thereafter travel charges are 50p per mile (based on the return journey).
For mainland UK bookings with Gintare: we don’t charge for travel for the first 20 miles from Grays, Essex (RM16), thereafter travel charges are 50p per mile (based on the return journey).
For bookings outside of the mainland UK we charge for the following:
- Travel expenses to and/or parking at the airport. If travel to the airport is by car 50p for every mile outside of a 20-mile road distance from the Kristina Gasperas Makeup and Hair Studio (TW9 1EU) is charged for Kristina and all other members of the K-Team except for Aušra and Gintare.
For Aušra 50p is charged for every mile outside of a 20-mile road distance from Woking (GU22).
For Gintare 50p is charged for every mile outside of a 20-mile road distance from Grays, Essex (RM16).
All distances are is based on the return journey;
- Return flights for all team members booked from/to convenient airports; and
- Return travel between the airport and accommodation at the destination as well as any additional travel required at the destination.
DO YOU CHARGE ACCOMMODATION COSTS?
For bookings that require Kristina or any member of the K-Team except for Aušra or Gintare to start travelling prior to 6.30am and is over 50 miles from the Kristina Gasperas Makeup and Hair Studio in central Richmond, Surrey (post code: TW9 1EU) accommodation expenses will be incurred. For Aušra this is applicable for bookings over 50 miles from Woking (GU22) and for Gintare this is applicable for bookings over 50 miles from Grays, Essex (RM16).
For bookings outside of the mainland UK airport accommodation expenses will be charged for UK flights leaving prior to 8am from an airport over 50 miles from the Kristina Gasperas Makeup and Hair Studio (TW9 1EU) for Kristina or any member of the K-Team except for Aušra or Gintare. For Aušra this is applicable for airports over 50 miles from Woking (GU22) and for Gintare this is applicable for airportss over 50 miles from Grays, Essex (RM16). Also for flights back to the UK leaving prior to 8am from an airport over 50 miles from the accommodation used at the destination.
Further accommodation expenses may also be charged for accommodation at the destination.
The specifics can be discussed during the booking process.
DO YOU CHARGE FOR SUBSISTENCE?
£50 will be charged for subsistence per team member for every 24 hours spent away from home for a booking.
CAN I BOOK KRISTINA FOR MY BRIDAL MAKEUP AND ANOTHER K-TEAM MEMBER FOR THE BRIDAL PARTY?
K-Team members will only be present at Kristina’s bookings at her invitation if there is a time constraint and it is not possible for her to provide the makeup for everyone who requires it.
DO YOU HAVE ANY SPECIAL RATES FOR MID-WEEK OR LOW-SEASON WEDDINGS?
HOW DO I SECURE MY BOOKING?
To secure a booking with us please confirm by e-mail and our PA Jurate will send an invoice for an £80 deposit for a UK booking with Kristina (a quote will be provided for non-UK bookings with Kristina) or £50 for a UK booking for any other K-Team member (£150 for non-UK bookings with the K-Team), which once paid will secure the booking.
This secures our availability on the agreed date and time. The deposit is deducted from the final amount due. Enquiries for which a deposit has not been paid are not confirmed and therefore our availability cannot be guaranteed.
WHAT ARE THE PAYMENT METHODS?
For deposits: payments can be made by bank transfer or debit/credit card via a secure payments link which our PA will provide. Bookings are only secured once payments have cleared.
For the wedding day bill in full: Jurate will e-mail an invoice 2 weeks before the wedding date and the payment in full should be made at least a week before the big day by either bank transfer or a secure payments link which can be provided.
Alternatively, cash can be paid on the day. Just let Jurate know that this is preferred.
For other non-wedding services: payments can be made in advance by bank transfer debit/credit card via a secure payments link. On-the-day payments can be made in cash or by debit/credit card.
We accept all major debit/credit cards except for American Express.
WHAT IS THE CANCELLATION POLICY?
For wedding bookings the deposit will be refunded if we are notified of the cancellation 12 weeks or more before the wedding date, the deposit will be retained if less than 12 weeks notice is given.
For all other bookings no charge will be incurred if we are notified of the cancellation 24 hours or more before the booking date, the full charge for the booking will be incurred if less than 24 hours notice is given.
Charges will be incurred for expenses due to cancellations where travel and/or accommodation have already been paid for by us and are non-refundable from the provider.
Cancellations can only be accepted via e-mail, verbal cancellations cannot be accepted.
DO YOU SELL GIFT VOUCHERS?
Yes! Gift vouchers are available for all our makeup and hair services as a lovely treat or present for family or friends.
Gift voucher terms:
Gift vouchers are only available as e-vouchers sent via e-mail. They are valid for 12 months from the date of issue and are not transferable. A full refund will only be made if cancelled within 14 days of purchase. Once a date has been booked for the gift voucher service it can be changed once if we are informed with more than 48 hours notice.
WHEN/WHY SHOULD I BOOK A TRIAL?
Trials can be booked as far in advance as required. Most brides have them around 3 to 6 months before the wedding day. All looks are be photographed and documented and products used are noted to ensure the chosen look is replicated perfectly on the big day.
Makeup and hair trials are not just for the purpose of working out the perfect look but also to ensure there are no skin reactions or sensitivities to the products used. It is, however, the client’s responsibility to inform us should any reaction occur after the trial so that we avoid the use of the product(s) that caused it.
Makeup trials usually take up to 2 hours and hair can take between 2 and 3 hours. We will always endeavour to stay with you until you are satisfied with your look however we do have a maximum 2.5-hour limit for makeup or hair trials and 4.5-hour limit for makeup and hair trials so that the K-Team can have a creative recharge!
If you’re not yet fully satisfied with your look after this time you’ll have to book a repeat trial which is at the same cost as the initial trial.
Weekend availability for trial sessions during peak season (so April to October as well as December) is very limited and therefore cannot be guaranteed.
HOW LONG DOES THE BRIDAL MAKE UP AND HAIR TAKE?
Bridal makeup takes approximately 1 hour and bridal hair approximately 1.5 hours.
Other wedding party guests’ (e.g. bridesmaids, mother-of-the-bride) makeup and hair take approximately 40 to 45 minutes each. Hair is usually first before the makeup and brides tend to want to be ready with hair and makeup about an hour before leaving for the ceremony in order to leave enough time to get dressed, have a glass of champagne and perhaps some portraits or any other last minute things.
Time disappears quickly on the morning of the wedding, therefore, we highly recommend scheduling plenty of time for after the hair and makeup before having to leave for the ceremony.
WHEN WOULD AN ASSISTANT BE REQUIRED FOR A BOOKING?
An assistant to the main makeup artist/hairstylist may be required if:
- The start time for a booking is amended to be later but the finish time is to remain the same; or
- If we think that the booking is not possible for one person due to time constraints.
The cost of an assistant is a flat fee of £90 per booking. You’ll be informed during the booking process if we believe that an assistant will be required.
ARE INDIVIDUAL LASHES INCLUDED IN THE PRICE OF A MAKEUP BOOKING?
We are huge fans of individual lashes and how much of a wonderful effect perfect eyelash application adds to the overall look.
Individual lash application is included in the price for our makeup services, however, there is no reduction in price for any makeup service if they are declined.
WHAT IS YOUR POLICY REGARDING MAKEUP AND/OR HAIR FOR YOUNG MEMBERS OF THE WEDDING PARTY?
We are happy to provide a complimentary makeup service for young members of the wedding party (e.g. bridesmaids, flower girls) up to 12 years old so that they feel fully part of the action. This will only include lip gloss, blusher, and shimmery eyeshadow application.
If a complete makeup service is required for younger members then the full bridesmaid’s price will apply – this would be included in the quote for Kristina’s services or for the K-Team is detailed in the price lists on their individual pages.
We are also happy to provide complimentary hairstyling for younger wedding party members up to 10 years old. This will only include plaits or loose waves with a plait – up to 15 minutes of hairstyling per youngster.
WHAT IS YOUR POLICY REGARDING HAIR EXTENSIONS?
If hair extensions are required for the chosen hairstyle they are charged at £70 to hire or £120 to purchase for 16″ extensions, £140 for 18″ to 20″ and £150 for longer than 20″.
To hire extensions a £50 deposit must be paid in advance as well as the £70 charge, the deposit is refunded upon their return to the Kristina Gasperas Makeup & Hair Studio, 5A-7A Golden Court, Richmond, Surrey TW9 1EU if received in the same condition within 6 weeks of the booking. When returning extensions by post the name of the hiree should be included to make it easy to establish who they are from.
We reserve the right to withhold or amend the refunded amount based on our assessment of the condition of the returned extensions and the time taken for them to be returned.
WHAT IS YOUR POLICY ON DISCOUNTS/SPECIAL RATES?
If a discount or special rate is offered it is only valid if confirmed by us in an e-mail, we don’t offer verbal agreements regarding discounts/special rates.
CAN I BRING SOMEONE WITH ME TO MY APPOINTMENT?
You are of course welcome to bring other people with you to your appointment with us but please be aware that space in the studio is limited therefore if you are planning on bringing more than one person we would need to be informed in advance of the numbers. This is to ensure that we book you an appropriate time slot so that everyone can be comfortably accommodated.
ARE YOU INSURED?
Yes, personal liability insurance is assured.