TERMS & CONDITIONS

As there is currently a lock-down in the UK due to the coronavirus (COVID-19) situation, we have had to postpone and reschedule some of our appointments. If you were booked on a postponed appointment, you will be automatically entitled to attend the same appointment at a future date.

There are no further changes to the Terms and Conditions below due to coronavirus (COVID-19).

Also, please rest assured that all of our staff always adhere to the highest standards of hygiene, both personally and in terms of the makeup and hairstyling tools they use. If you would like any further information on our exact hygiene procedures please let us know and we will be happy to provide them.

DEFINITIONS

The Client: The recipient of the service

The Company: Kristina Gasperas Makeup Artist Ltd

The Agreement: The agreement between the Client and the Company, confirmed by e-mail, for provision of the service

The Fee: The amount payable by the Client to the Company for the service in the Agreement

The Event: The occasion for which the service has been agreed

The Party: Persons in addition to the Client requiring services at the Event

The Studio: K-Studio, 85 White Hart Lane, Barnes, London SW13 0PW​

The Team: Members of Kristina Gasperas’ K-Team as listed on the K-Team web-page

BOOKING – WEDDING DAY MAKEUP/HAIR

Services are secured upon receipt of an £80 retainer for bookings within the UK with Kristina, or £50 for bookings within the UK with all other Team members. For bookings outside of the UK a quote will be provided for Kristina’s services which will include details of the retainer payment, for other Team members a £150 retainer is required for bookings outside of the UK. The retainer payment can be made before or after a trial session, if required. Receipt of a retainer payment confirms the Agreement and secures the Company’s availability for the Event on the agreed date and time for the agreed Fee.

The retainer is deducted from the final Fee due. Enquiries for which a retainer has not been paid are not confirmed and therefore availability cannot be guaranteed and an Agreement is not formally in place.

Retainers are non-refundable if a cancellation is received less than 12 weeks before the Event.

If the Client does not wish to book the service for the Event after a trial session the retainer is refunded in full within 7 days unless the Event is less than 12 weeks away in which case it is non-refundable.

Cancellations are only deemed valid if received via email.

The Fee is always agreed via email, verbal agreements are not offered as they are not deemed valid by the Company.

The Company reserves the right to cancel special offers and rates at any time, with the exception of where an emailed Agreement is already in place with the Client.

BOOKING – OTHER MAKEUP/HAIR/LESSONS

Bookings are secured upon email confirmation from The Company. This confirms the Agreement and secures the Company’s availability for the Event on the agreed date and time for the agreed Fee.

The full cost of a booking is incurred if a cancellation is received less than 24 hours before the Event.

Cancellations are only deemed valid if received via email.

The Fee is always agreed via email, verbal agreements are not offered as they are not deemed valid by the Company.

The Company reserves the right to cancel special offers and rates at any time, with the exception of where an emailed Agreement is already in place with the Client.

TRAVEL EXPENSES FOR BOOKINGS WITHIN THE MAINLAND UK

For Kristina and all Team members except for Gintare and Gabija: travel expenses are incurred for services booked outside a 20-mile road distance from the Studio. They are at a rate of 50p for every mile outside the 20-mile road distance from the Studio and are based on the return journey.​

For Gintare and Gabija: travel expenses are incurred for services booked outside a 20-mile road distance from Grays, Essex (RM16). They are at a rate of 50p for every mile outside the 20-mile road distance from Grays, Essex (RM16) and are based on the return journey.

Where travel expenses are incurred for travel by car to locations where the service is to be provided within the London Congestion Charge Zone, at times when the Charge is in operation, the London Congestion Charge fee will be added to the Fee.

Distances are calculated using an online journey planner and travel expenses will be agreed between the Company and Client as part of the Agreement.

If required, alternative methods of transport other than motor vehicles, such as rail or flight will be discussed and agreed with the Client during the booking process.

TRAVEL EXPENSES FOR BOOKINGS OUTSIDE OF THE MAINLAND UK

Travel expenses are incurred for services booked outside of the mainland UK, they are as follows:

  • Travel expenses to and/or parking at a train station, airport or port where the Team member(s) will be travelling from. If the journey to the train station, airport or port is by car then 50p for every mile outside of a 20-mile road distance from the Studio is charged for Kristina and all Team members except for Gintare and Gabija, and is based on the return journey
    For Gintare and Gabija 50p is charged for every mile outside of a 20-mile road distance from Grays, Essex (RM16).
  • Return rail tickets, flights and/or boat tickets for all Team member(s) booked from/to convenient train stations, airports and/or ports. The Company will always endeavour to find the most cost-effective option; and
  • All additional travel required at the destination related to provision of services at the Event.

Road distances are calculated using an online journey planner and travel expenses will be agreed between the Company and Client as part of the Agreement.

ACCOMMODATION & SUBSISTENCE EXPENSES FOR BOOKINGS WITHIN THE MAINLAND UK

Accommodation expenses are incurred for services provided within the mainland UK for bookings away from the Studio where the Team member would have to leave their home address on or before 6:30am.

This will be discussed and agreed with the Client during the booking process.

£50 will be charged for subsistence per Team member for every 24 hours spent away from home for a booking.

The Company will always endeavour to find the most cost-effective option.

ACCOMMODATION & SUBSISTENCE EXPENSES FOR BOOKINGS OUTSIDE OF THE MAINLAND UK

For bookings outside of the mainland UK, accommodation expenses within the mainland UK will be charged for trains, flights or boats leaving the mainland UK where the Team member would have to leave their home address on or before 6:30am.

Additional accommodation expenses at the destination of the Event may also be incurred however all accommodation expenses will be discussed and agreed with the Client during the booking process.

£50 will be charged for subsistence per Team member for every 24 hours spent away from home for a booking.

The Company will always endeavour to find the most cost-effective option.

PAYMENT – HAIR/MAKEUP

An invoice for the balance of the Fee will be sent from the Company to the Client 2 weeks before the date of the Event, unless the Event is in less than 2 weeks’ time in which case it will be sent immediately after the booking has been secured.

Full payment of the balance of the Fee is required 1 week before the Event at the latest, if the Event is less than 1 week away full payment is required to secure the booking. There are no exceptions to this.

Payment can be accepted via debit/credit card, bank transfer or PayPal.

Bookings are only confirmed once the funds have cleared in the Company’s bank account.

CLIENT RESPONSIBILITY

It is the Client’s responsibility to inform the Company or Team member who is engaged to provide the service of any potential issues such as but not limited to medical conditions, allergies, and/or sensitivities. Neither the Company nor Team member can be held liable for any condition that arises or loss incurred by the Client if the Client has not informed the Company and/or Team member of any known conditions as stated above, or of any conditions unknown to the Client at the time of the service.

The Company and/or Team member reserve the right to cancel the Agreement if the behaviour of the Client is deemed inappropriate and/or if the Client reports a condition that the Company and/or Team member deem as a risk to the Client’s health and well-being. In these cases any payments that have already been made by the Client for the service are non-refundable.

COMPANY RESPONSIBILITY

The Company will always endeavour to honour the Agreement to the best of its ability.

There may be circumstances beyond the control of the Company where a Team member is unwell, delayed or otherwise unavailable, sometimes at short notice. In such a case the Company will inform the Client at its earliest convenience and endeavour to make favourable alternative arrangements if possible.

The Company reserves the right to offer the Client compensation in the event that it is not able to honour the Agreement. This is entirely dependent on the circumstances and will be discussed openly and honestly with the Client.

CANCELLATIONS

Unless specified differently on the webpage for the service:

  • payments made to the Company for a service that is subsequently cancelled by the Company will be refunded in full within 7 days of the cancellation;
  • cancellations by the Client for a wedding service where a payment has been made, that are received less than 12 weeks before the start of the service are non-refundable. Cancellations received before this time will be refunded in full within 7 days of the cancellation; and
  • cancellations by the Client for a non-wedding service where a payment has been made, that are received less than 3 weeks before the start of the service are non-refundable. Cancellations received before this time will be refunded in full within 7 days of the cancellation.

Cancellations for services booked where travel and/or accommodation expenses have been paid for by the Company and are non-refundable by the travel/accommodation provider(s) will incur full reimbursement from the Client to the Company for the travel and/or accommodation costs paid.

For cancellations related to gift voucher services please see the gift vouchers section below.

Cancellations are only valid if received via email to hello@kristinagasperas.com

GIFT VOUCHERS

Gift vouchers are only available as e-vouchers sent via email and must be purchased and paid in full from the relevant Shop pages of this website. They are valid for 12 months from the date of issue and are not transferable.

Gift vouchers are only refundable if cancelled via email sent to hello@kristinagasperas.com within 14 days of purchase. Refunds will be issued within 7 days of receipt of cancellation.

Bookings for gift voucher services are to be made via email to hello@kristinagasperas.com and are confirmed via email by the Company.

Once a date has been reserved for the gift voucher service it can only be amended once and the amendment must be received via email to hello@kristinagasperas.com at least 2 weeks before the start of the service, otherwise the gift voucher is deemed null and void by the Company.

PHOTOGRAPHY & USE OF IMAGES

Photographic/video images of the Client, Party and/or Event will not be used by the Company in promotional material unless the Client’s express permission has been granted.

CHANGES TO SERVICES AND PRICES

Prices for products and services are subject to change without notice.
The Company reserves the right to modify or discontinue a service (or any part or content thereof) at any time without notice.

ADDITIONAL IMPORTANT DETAILS

Maximum time allocation for trials: the maximum time that the Team can spend on any one trial is 2.5 hours for a makeup or hair booking or 4.5 hours for a makeup and hair booking. Any additional time required for trial sessions will have to be booked as a repeat trial.

Repeat trials: If a second makeup and/or hair trial are requested the same fee applies as for the first trial.

Single bride supplements and minimum booking sizes for bridal services: extra charges are applicable for single bride bookings and there are minimum booking sizes for bridal services for certain times/distances, these are detailed on each individual K-Team member’s page. Quotes for Kristina’s services will always include this.

Additional members of the Team at Kristina’s bookings: Team members will only be present at Kristina’s for hairstyling or if there is a time constraint and it is not possible for her to provide the makeup for the Party within the agreed time.
Team members’ prices for the Party are only applicable when the same Team member is also booked to provide the bridal makeup.

Assistants: If the start time for a booking is amended to be later than in the initial Agreement, however the finish time is to remain the same; or if a booking is requested for one Team member but is deemed by the Company not to be possible for one person due to time constraints, an assistant to the makeup artist/hairstylist can be booked for an additional £90 in total per booking.

Individual lashes: individual lash application is included in the price for the makeup service, there is no reduction in price for any makeup service if they are declined.

Makeup/hairstyling services for younger members of the Party: makeup services for members of the Party who are up to 12 years old are complimentary. This will only include lip gloss, blusher, and shimmery eyeshadow application.
If a more complete makeup service is required the full bridesmaid’s price will apply.
Hairstyling services for members of the Party who are up to 10 years old are complimentary. This will only include plaits or loose waves with a plait – up to 15 minutes of hairstyling per Party member.

Hair extensions: If hair extensions are required for the chosen hairstyle they are charged at £70 to hire or £120 to purchase for 16″ extensions, £140 for 18″ to 20″ and £150 for longer than 20″. To hire extensions a £50 deposit must be paid in advance as well as the £70 charge, the deposit is refunded upon their return to the Studio if received in the same condition within 6 weeks of the Event. When returning extensions by post the Client should include their details to make it easy to establish who they are from. The Company reserves the right to withhold or amend the refunded amount based on our assessment of the condition of the returned extensions and the time taken for them to be returned.

Additional attendees to bookings at the Studio: If more than 1 additional person will be attending a booking at the Studio along with the Client the Company are to be informed at the booking stage to ensure everyone can be comfortably accommodated.

 

PLEASE NOTE THAT BY SECURING A BOOKING AND/OR PURCHASING A GIFT VOUCHER THE CLIENT ACCEPTS THESE TERMS AND CONDITIONS

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