TERMS & CONDITIONS

Service(s): Any of the services provided by the Company, as listed under the “Services” menu on the Home page of this website.

Client: The main recipient of the Service(s)

Company: Kristina Gasperas Makeup Artist Ltd

Agreement: The agreement between the Client and the Company, confirmed by email, for provision of the Service(s)

Fee: The amount payable by the Client to the Company for the Service(s) in the Agreement

The Event: The occasion and venue where the Service(s) will be provided by the Company

Party: Persons in addition to the Client requiring Service(s) at the Event

Studio: K-Studio, 85 White Hart Lane, Barnes, London SW13 0PW​

Team: Kristina Gasperas and members of the K-Team as listed on the K-Team page of this website.

Services are secured upon receipt of a £150 retainer for bookings within the mainland UK for Kristina and all Team members except Agata. For Agata a €150 retainer is required for bookings within mainland Spain.

For bookings with Kristina and all Team members except Agata outside of the mainland UK, a quote will be provided which will include details of the retainer payment.  For bookings with Agata outside mainland Spain, a quote will be provided which will include details of the retainer payment.

The retainer payment can be made before or after a trial session, if required. Receipt of a retainer payment confirms the Agreement and secures the Company’s availability for the Event on the agreed date and time for the agreed Fee.

The retainer is deducted from the final Fee due. Enquiries for which a retainer has not been paid are not confirmed and therefore availability cannot be guaranteed and an Agreement is not formally in place.

Retainers are non-refundable – this is to cover our administration costs in dealing with your enquiry.

Cancellations are only deemed valid if received via email.

The Fee is always agreed via email, verbal agreements are not offered as they are not deemed valid by the Company.

The Company reserves the right to cancel special offers and rates at any time, with the exception of where an emailed Agreement is already in place with the Client.

Bookings are secured upon payment of the Fee and email confirmation from The Company. This confirms the Agreement and secures the Company’s availability for the Event on the agreed date and time for the agreed Fee.

Cancellations are only deemed valid if received via email.

The Fee is always agreed via email, verbal agreements are not offered as they are not deemed valid by the Company.

The Company reserves the right to cancel special offers and rates at any time, with the exception of where an emailed Agreement is already in place with the Client.

Travel expenses of 75p per mile are incurred for all UK mainland bookings outside a 20-mile radius of the following:

For Kristina: London SW14
For Kasia: Surrey KT19
For Tanya: Surrey KT10
For Amy: London E3
For Sylwia: London SE16
For Inga: London SE22
For Gintarė and Gabija: Essex RM20
For Živilė: London NW6

Also, bookings with Kristina where her services are to be provided away from the Studio may require car hire. The exact rate will depend upon the location that the services are to be provided at. This will be discussed and agreed with the Client during the booking process.

For Agata‘s travel expenses see the section below.

Where travel expenses are incurred for travel by car to locations where the services are to be provided within the London Congestion Charge Zone, at times when the Charge is in operation, the London Congestion Charge fee will be added to the Fee.

Distances are calculated using an online journey planner and travel expenses will be agreed between the Company and Client as part of the Agreement.

If required, alternative methods of transport other than motor vehicles, such as rail or flight will be discussed and agreed with the Client during the booking process.

Travel expenses for services booked outside of the mainland UK for all Team members except Agata are incurred as follows:

• To/From a UK train station, airport or port where the Team member(s) will be travelling from/to, including parking costs. If the journey to/from the train station, airport or port is with their own vehicle, 75p will be charged for every mile outside of a 20-mile road distance from the Studio for Kristina, and from the postcodes listed above for all other Team members, and is based on the return journey.
  
• Return rail tickets, flights and/or boat tickets for all Team member(s) booked from/to convenient train stations, airports and/or ports. The Company will always endeavour to find the most cost-effective option.
• All additional travel required at the destination related to provision of services at the Event.

For Agata‘s bookings in mainland Spain, travel expenses of €1 per mile are incurred for services to be provided outside a 20-mile road distance from Sitges 08870.

For Agata‘s bookings outside of mainland Spain travel expenses are incurred as follows:

• To/From a train station, airport or port in mainland Spain where Agata will be travelling from/to. If the journey to/from the train station, airport or port is with her own vehicle, €1 will be charged for every mile outside of a 20-mile road distance from Sitges 08870, and is based on the return journey.
  
• Return rail tickets, flights and/or boat tickets booked from/to convenient train stations, airports and/or ports. The Company will always endeavour to find the most cost-effective option.
• All additional travel required at the destination related to provision of services at the Event.

Road distances are calculated using an online journey planner and travel expenses will be agreed between the Company and Client as part of the Agreement.

Accommodation expenses are incurred for services provided within the mainland UK for bookings away from the Studio for all Team members except Agata, where the Team member would have to leave their home address on or before 6:30am.

This will be discussed and agreed with the Client during the booking process.

£50 will be charged for subsistence per Team member for every 24 hours spent away from home for a booking.

For Agata‘s accommodation and subsistence expenses see the section below.

The Company will always endeavour to find the most cost-effective option.

For bookings outside of the mainland UK, for all Team members except Agata, accommodation expenses within the mainland UK will be charged for trains, flights or boats leaving the mainland UK where the Team member would have to leave their home address on or before 6:30am.

For Agata, accommodation expenses are incurred for services provided within mainland Spain for bookings away from Sitges 08870, where she would have to leave her home address on or before 6:30am.

Additional accommodation expenses at the destination of the Event may also be incurred however all accommodation expenses will be discussed and agreed with the Client during the booking process.

Accommodation should be at least a 3-star standard.

£50 will be charged for subsistence per Team member, except for Agata whose subsistence charge is €50, for every 24 hours spent away from home for a booking.

The Company will always endeavour to find the most cost-effective option.

An invoice for the balance of the Fee will be sent from the Company to the Client 6 weeks before the date of the Event, unless the Event is in less than 6 weeks’ time in which case it will be sent immediately after the booking has been secured.

Full payment of the balance of the Fee is required 4 weeks before the Event at the latest, if the Event is less than 4 weeks away full payment is required to secure the booking. There are no exceptions to this.

Payment can be accepted by debit or credit card, or bank transfer.

Bookings are only confirmed once the funds have cleared in the Company’s bank account.

The Company and/or Team member reserve the right to cancel the Agreement if the behaviour of the Client is deemed inappropriate and/or if the Client reports a condition that the Company and/or Team member deem as a risk to the Client’s health and well-being. In these cases any payments that have already been made by the Client for the service are non-refundable.

There may be circumstances beyond the control of the Company where a Team member is unwell, delayed or otherwise unavailable, sometimes at short notice. In such a case the Company will inform the Client at its earliest convenience and endeavour to make favourable alternative arrangements if possible.

The Company reserves the right to offer the Client compensation in the event that it is not able to honour the Agreement. This is entirely dependent on the circumstances and will be discussed openly and honestly with the Client.

Unless specified differently on the webpage for the service:

• Payments made to the Company for a service that is subsequently cancelled by the Company will be refunded in full within 7 days of the cancellation.
• Cancellations by the Client for a wedding service that are received less than 6 weeks before the start of the service incur the full cost of the booking. For cancellations received before this time, all payments made, with the exception of payments for trial sessions and the retainer, will will be refunded within 7 days of the cancellation.
• Cancellations by the Client for a non-wedding service that are received less than 3 weeks before the start of the service incur the full cost of the booking. Cancellations received before this time will be refunded in full within 7 days of the cancellation.

Cancellations for services booked where travel and/or accommodation expenses have been paid for by the Company and are non-refundable by the travel/accommodation provider(s) will incur full reimbursement from the Client to the Company for the travel and/or accommodation costs paid.

Payments made for trial sessions are non-refundable.

For cancellations related to gift voucher services please see the gift vouchers section below.

Cancellations are only valid if received via email to hello@kristinagasperas.com

Gift vouchers are only available as e-vouchers sent via email and must be purchased and paid in full from the relevant Shop pages of this website. They are valid for 12 months from the date of issue and are not transferable.

Gift vouchers are only refundable if cancelled via email sent to hello@kristinagasperas.com within 14 days of purchase. Refunds will be issued within 7 days of receipt of cancellation.

Bookings for gift voucher services are to be made via email to hello@kristinagasperas.com and are confirmed via email by the Company.

Once a date has been reserved for the gift voucher service it can only be amended once and the amendment must be received via email to hello@kristinagasperas.com at least 2 weeks before the start of the service, otherwise the gift voucher is deemed null and void by the Company.

Prices for products and services are subject to change without notice.
The Company reserves the right to modify or discontinue a service (or any part or content thereof) at any time without notice.

Maximum time allocation for trials: the maximum time that the Team can spend on any one trial is 2.5 hours for a makeup or hair booking or 4.5 hours for a makeup and hair booking. Any additional time required for trial sessions will have to be booked as a repeat trial.

Repeat trials: If a second makeup and/or hair trial are requested the same fee applies as for the first trial.

Single bride supplements and minimum booking sizes for bridal services: extra charges are applicable for single bride bookings and there are minimum booking sizes for bridal services for certain times/distances, these are detailed on each individual K-Team member’s page. Quotes for Kristina’s services will always include this.

Additional members of the Team at Kristina’s bookings: Team members will only be present at Kristina’s for hairstyling or if there is a time constraint and it is not possible for her to provide the makeup for the Party within the agreed time.
Team members’ prices for the Party are only applicable when the same Team member is also booked to provide the bridal makeup.

Assistants: For bookings larger than the bride and 2 guests and/or bookings with limited preparation time it may be necessary for more than one team member to attend, if this is the case an additional fee is applicable. You’ll be informed of this during the booking process.​

Individual lashes: individual lash application is included in the price for the makeup service, there is no reduction in price for any makeup service if they are declined.

Makeup/hairstyling services for younger members of the Party: makeup services for members of the Party who are up to 12 years old are complimentary. This will only include lip gloss, blusher, and shimmery eyeshadow application.
If a more complete makeup service is required the full bridesmaid’s price will apply.
Hairstyling services for members of the Party who are up to 10 years old are complimentary. This will only include plaits or loose waves with a plait – up to 15 minutes of hairstyling per Party member.

Hair extensions: The Client will be advised if hair extensions are necessary to create the hairstyle requested by the Client. This can only be advised by a Team member after assessing the Client’s hair type in person. If hair extensions are advised but declined by the Client, it may not be possible for the Team member to create the hairstyle requested, this is at the discretion of the Team member.
Hair extensions can be purchased at the time of the booking from all hairstyling Team members (except Agata) at the following prices: £120 for 16-inch extensions, £140 for 18- to 20-inch extensions and £150 for those longer than 20 inches.
The purchase prices for hair extensions for bookings with Agata are: €120 to for 16-inch extensions, €140 for 18- to 20-inch extensions and €150 for extensions longer than 20 inches.

Additional attendees to bookings at the Studio: If more than 1 additional person will be attending a booking at the Studio along with the Client the Company are to be informed at the booking stage to ensure everyone can be comfortably accommodated.